Plan G has stopped working

[leonperrins]

I am running Win 7 Ultimate 64 bit and have no problems running earlier versions of Plan G.

I have installed MS.Net Framework 4.5.1 as instructed but when I try to run Plan G Ver 3.1 I receive the message that Plan G has stopped working.

This is before it even starts.

Ideas please.

Note: I have discovered that it runs on Win 7 Home Premium OK.
          Is Ultimate the problem?

[tim arnot]

Can't imagine that it would be. Can you attach the Windows crash log?

[leonperrins]

Would this be it Tim? I have now discovered that no version of Plan G will run on this computer.
Sorry to say but this problem only arose after I installed the new version.

Log Name:      Application
Source:        Application Error
Date:          03/03/2014 11:01:32
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Simulator
Description:
Faulting application name: Plan-G3.exe, version: 3.1.0.82, time stamp: 0x53109070
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0x630
Faulting application start time: 0x01cf36cfed2ea24b
Faulting application path: C:\Program Files (x86)\Plan-G v3.1\Plan-G3.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 2d5b7f55-a2c3-11e3-a24a-00241d71f51e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T11:01:32.000000000Z" />
    <EventRecordID>78858</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Simulator</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Plan-G3.exe</Data>
    <Data>3.1.0.82</Data>
    <Data>53109070</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.18229</Data>
    <Data>51fb1116</Data>
    <Data>e0434352</Data>
    <Data>0000c41f</Data>
    <Data>630</Data>
    <Data>01cf36cfed2ea24b</Data>
    <Data>C:\Program Files (x86)\Plan-G v3.1\Plan-G3.exe</Data>
    <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
    <Data>2d5b7f55-a2c3-11e3-a24a-00241d71f51e</Data>
  </EventData>
</Event>

[tim arnot]

Thanks. I can say for sure that it *isn't* a DotNet version issue, but no real clue beyond that. Did it get as far as creating a log file in the Plan-G Files folder?

[leonperrins]

Here it is:
11:01:29.7

---===+++===---

11:01:29.7 Starting Plan-G, build 3.1.0.82
11:01:29.7 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
11:01:30.0 InitDataFolder
11:01:30.0 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
11:01:30.0 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
11:01:30.0 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
11:01:30.0 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_P3D.sdf
11:01:30.0 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
11:01:30.0 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
11:01:30.1 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf
11:56:31.6

---===+++===---

11:56:31.7 Starting Plan-G, build 3.0.7.71
11:56:31.7 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
11:56:31.8 InitDataFolder
11:56:31.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
11:56:31.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
11:56:31.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
11:56:31.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
11:56:31.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
11:56:31.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf
12:02:02.1

---===+++===---

12:02:02.1 Starting Plan-G, build 3.1.0.82
12:02:02.1 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
12:02:02.4 InitDataFolder
12:02:02.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
12:02:02.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
12:02:02.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
12:02:02.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_P3D.sdf
12:02:02.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
12:02:02.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
12:02:02.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf
12:02:22.1

---===+++===---

12:02:22.1 Starting Plan-G, build 3.1.0.82
12:02:22.1 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
12:02:22.4 InitDataFolder
12:02:22.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
12:02:22.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
12:02:22.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
12:02:22.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_P3D.sdf
12:02:22.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
12:02:22.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
12:02:22.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf
12:07:15.9

---===+++===---

12:07:15.9 Starting Plan-G, build 3.0.7.71
12:07:15.9 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
12:07:16.1 InitDataFolder
12:07:16.2 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
12:07:16.2 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
12:07:16.2 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
12:07:16.2 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
12:07:16.2 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
12:07:16.2 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf
12:07:43.8

---===+++===---

12:07:43.8 Starting Plan-G, build 3.0.7.71
12:07:43.8 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
12:07:44.0 InitDataFolder
12:07:44.0 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
12:07:44.0 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
12:07:44.0 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
12:07:44.1 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
12:07:44.1 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
12:07:44.1 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf
12:07:59.7

---===+++===---

12:07:59.7 Starting Plan-G, build 3.0.7.71
12:07:59.7 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
12:07:59.9 InitDataFolder
12:07:59.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
12:07:59.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
12:07:59.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
12:07:59.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
12:07:59.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
12:07:59.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf
12:08:10.7

---===+++===---

12:08:10.7 Starting Plan-G, build 3.0.7.71
12:08:10.7 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
12:08:10.9 InitDataFolder
12:08:10.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
12:08:10.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
12:08:10.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
12:08:10.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
12:08:10.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
12:08:10.9 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf
12:10:12.2

---===+++===---

12:10:12.3 Starting Plan-G, build 3.0.7.71
12:10:12.3 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
12:10:12.4 InitDataFolder
12:10:12.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
12:10:12.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
12:10:12.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
12:10:12.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
12:10:12.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
12:10:12.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf
12:10:21.4

---===+++===---

12:10:21.4 Starting Plan-G, build 3.0.7.71
12:10:21.4 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
12:10:21.5 InitDataFolder
12:10:21.5 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
12:10:21.5 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
12:10:21.5 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
12:10:21.5 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
12:10:21.5 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
12:10:21.5 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf
12:15:11.5

---===+++===---

12:15:11.5 Starting Plan-G, build 3.0.7.71
12:15:11.5 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
12:15:11.7 InitDataFolder
12:15:11.7 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
12:15:11.7 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
12:15:11.7 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
12:15:11.7 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
12:15:11.7 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
12:15:11.7 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf
12:15:32.6

---===+++===---

12:15:32.7 Starting Plan-G, build 3.1.0.82
12:15:32.7 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
12:15:32.8 InitDataFolder
12:15:32.8 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
12:15:32.8 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
12:15:32.8 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
12:15:32.8 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_P3D.sdf
12:15:32.8 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
12:15:32.8 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
12:15:32.8 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf
12:20:33.8

---===+++===---

12:20:33.8 Starting Plan-G, build 3.0.7.71
12:20:33.8 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
12:20:34.1 InitDataFolder
12:20:34.1 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
12:20:34.1 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
12:20:34.1 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
12:20:34.1 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
12:20:34.1 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
12:20:34.1 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf
12:22:33.3

---===+++===---

12:22:33.3 Starting Plan-G, build 3.0.7.71
12:22:33.3 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
12:22:33.4 InitDataFolder
12:22:33.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
12:22:33.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
12:22:33.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
12:22:33.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
12:22:33.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
12:22:33.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf
12:22:40.4

---===+++===---

12:22:40.4 Starting Plan-G, build 3.0.7.71
12:22:40.4 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
12:22:40.6 InitDataFolder
12:22:40.6 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
12:22:40.6 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
12:22:40.6 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
12:22:40.6 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
12:22:40.6 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
12:22:40.6 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf
12:26:04.0

---===+++===---

12:26:04.0 Starting Plan-G, build 3.0.7.71
12:26:04.0 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
12:26:04.1 InitDataFolder
12:26:04.1 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
12:26:04.1 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
12:26:04.1 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
12:26:04.1 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
12:26:04.1 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
12:26:04.1 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf
12:26:11.2

---===+++===---

12:26:11.2 Starting Plan-G, build 3.1.0.82
12:26:11.2 OS is Microsoft Windows NT 6.1.7601 Service Pack 1
12:26:11.4 InitDataFolder
12:26:11.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FSX.sdf
12:26:11.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_FS9.sdf
12:26:11.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_XPX.sdf
12:26:11.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_P3D.sdf
12:26:11.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\PlanG3_NAVI.sdf
12:26:11.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\UserWaypoints.sdf
12:26:11.4 Data Source = C:\Users\Leon Perrins\Documents\Plan-G Files\Data\MEF.sdf

[tim arnot]

Okay, thanks. You tried it a lot of times!

The next thing it does is create sub-folders under My Documents\Plan-G Files, specifically Plan-G Files\Data and Plan-G Files\Charts if they don't exist. Then it'll create a default set of empty database files.

It's possible that it doesn't have enough permissions to do that. Sometimes Windows will decide that something downloaded from the Internet is "not safe" (you might see a little warning triangle in one corner of the program icon) In that case, you'll need to go into your security panel and tell it that Plan-G is safe to use. You could also try setting "Run as Administrator".

Another thing to try is creating those folders manually outside the program. There's a default set of database files in the program folder, under \Data that you could also copy across to Plan-G Files\Data.

[leonperrins]

The My Documents\Plan-G Files exist but only Charts,Dem and WX are empty.
Run as Administrator doesn't work.
There's no indication that there is a security issue.

[tim arnot]

Next thing to look at is the tile cache, in C:\Users\Me\AppData\Local\GMap.NET\ maybe it's corrupt. It should be safe simply to blow it away. (or just move it somewhere else)

[leonperrins]

Net 4.5.1 is the culprit.

If it is installed I can't run any version of Plan G.

Remove it and I can at least run v3.

The only difference between my computers is Win 7 Ultimate instead of Win 7 Home Premium. Both 64bit.

Home runs ver 3.1.

Totally baffled???

[tim arnot]

Does it run on the other PC?

[leonperrins]

Yes but unfortunately that PC isn't capable of running FSX.