Downloading problem

[gordon894]

Hello

Just doiwnloaded the new version on a memory stick but when I run it I get the following message :'Plan G requires an internet connection. Please check your network connection and try again'.

Internet is connected however but PlanG is not picking it up - can anyone enlighted me as to how I set the internet connection to rectify the problem?

A great program and thanks to all concerned.

Many thanks in advance.

Gordon

[tim arnot]

Can you post the log?

[gordon894]

10:41:31.8
10:41:32.1 ---===+++===---
10:41:32.1 Starting Plan-G, build 2.0.1.474
10:41:32.1 OS is Microsoft Windows NT 6.0.6001 Service Pack 1
10:41:32.5 webBrowser_SizeChanged. Width = 978 Height = 631
10:41:32.6 webBrowser_SizeChanged. Width = 994 Height = 667
10:41:32.7 FS9 is installed
10:41:32.8 FSX is installed
10:41:35.4 webBrowser_SizeChanged. Width = 994 Height = 823
10:41:35.7 Selected data set is FSX
10:43:42.1
10:43:42.1 ---===+++===---
10:43:42.1 Starting Plan-G, build 2.0.1.474
10:43:42.1 OS is Microsoft Windows NT 6.0.6001 Service Pack 1
10:43:42.5 webBrowser_SizeChanged. Width = 978 Height = 631
10:43:42.6 webBrowser_SizeChanged. Width = 994 Height = 667
10:43:42.7 FS9 is installed
10:43:42.7 FSX is installed
10:43:43.4 webBrowser_SizeChanged. Width = 994 Height = 823
10:43:43.4 Selected data set is FSX
10:48:06.8
10:48:06.8 ---===+++===---
10:48:06.8 Starting Plan-G, build 2.0.1.474
10:48:06.8 OS is Microsoft Windows NT 6.0.6001 Service Pack 1
10:48:07.2 webBrowser_SizeChanged. Width = 978 Height = 631
10:48:07.3 webBrowser_SizeChanged. Width = 994 Height = 667
10:48:07.5 FS9 is installed
10:48:07.5 FSX is installed
10:48:07.8 webBrowser_SizeChanged. Width = 994 Height = 823
10:48:07.8 Selected data set is FSX
10:48:40.4 DownloadCurrentMetars thread started
10:48:40.5 Metar09Z.TXT started
10:48:40.5 lTAF00Z.TXT started
10:48:41.4 Metar10Z.TXT started
10:48:41.9 sTAF06Z.TXT started
10:48:42.4 lTAF06Z.TXT started
10:48:42.9 sTAF00Z.TXT started
10:51:07.9
10:51:07.9 ---===+++===---
10:51:07.9 Starting Plan-G, build 2.0.1.474
10:51:07.9 OS is Microsoft Windows NT 6.0.6001 Service Pack 1
10:51:08.3 webBrowser_SizeChanged. Width = 978 Height = 631
10:51:08.4 webBrowser_SizeChanged. Width = 994 Height = 667
10:51:08.5 FS9 is installed
10:51:08.7 FSX is installed
10:51:09.3 webBrowser_SizeChanged. Width = 994 Height = 823
10:51:09.3 Selected data set is FSX
10:51:09.7 IsInternetConnected failed: An exception occurred during a WebClient request.
10:51:47.9
10:51:47.9 ---===+++===---
10:51:47.9 Starting Plan-G, build 2.0.1.474
10:51:47.9 OS is Microsoft Windows NT 6.0.6001 Service Pack 1
10:51:48.3 webBrowser_SizeChanged. Width = 978 Height = 631
10:51:48.4 webBrowser_SizeChanged. Width = 994 Height = 667
10:51:48.5 FS9 is installed
10:51:48.5 FSX is installed
10:51:48.9 webBrowser_SizeChanged. Width = 994 Height = 823
10:51:48.9 Selected data set is FSX
10:51:49.2 IsInternetConnected failed: An exception occurred during a WebClient request.
10:53:11.9
10:53:11.9 ---===+++===---
10:53:11.9 Starting Plan-G, build 2.0.1.474
10:53:11.9 OS is Microsoft Windows NT 6.0.6001 Service Pack 1
10:53:12.3 webBrowser_SizeChanged. Width = 978 Height = 631
10:53:12.4 webBrowser_SizeChanged. Width = 994 Height = 667
10:53:12.5 FS9 is installed
10:53:12.5 FSX is installed
10:53:12.8 webBrowser_SizeChanged. Width = 994 Height = 823
10:53:12.9 Selected data set is FSX
10:53:13.2 IsInternetConnected failed: An exception occurred during a WebClient request.
15:41:27.1
15:41:27.1 ---===+++===---
15:41:27.1 Starting Plan-G, build 2.0.1.474
15:41:27.1 OS is Microsoft Windows NT 6.0.6001 Service Pack 1
15:41:28.6 webBrowser_SizeChanged. Width = 978 Height = 631
15:41:28.9 webBrowser_SizeChanged. Width = 994 Height = 667
15:41:29.2 FS9 is installed
15:41:29.2 FSX is installed
15:41:30.9 webBrowser_SizeChanged. Width = 994 Height = 823
15:41:31.0 Selected data set is FSX
15:41:31.4 IsInternetConnected failed: An exception occurred during a WebClient request.
15:48:33.9
15:48:33.9 ---===+++===---
15:48:33.9 Starting Plan-G, build 2.0.1.474
15:48:33.9 OS is Microsoft Windows NT 6.0.6001 Service Pack 1
15:48:34.3 webBrowser_SizeChanged. Width = 978 Height = 631
15:48:34.4 webBrowser_SizeChanged. Width = 994 Height = 667
15:48:34.5 FS9 is installed
15:48:34.5 FSX is installed
15:48:34.9 webBrowser_SizeChanged. Width = 994 Height = 823
15:48:34.9 Selected data set is FSX
15:48:35.2 IsInternetConnected failed: An exception occurred during a WebClient request.
15:51:08.6
15:51:08.6 ---===+++===---
15:51:08.6 Starting Plan-G, build 2.0.1.474
15:51:08.6 OS is Microsoft Windows NT 6.0.6001 Service Pack 1
15:51:09.1 webBrowser_SizeChanged. Width = 732 Height = 326
15:51:09.1 webBrowser_SizeChanged. Width = 748 Height = 362
15:51:09.3 FS9 is installed
15:51:09.3 FSX is installed
15:51:09.8 webBrowser_SizeChanged. Width = 748 Height = 518
15:51:09.8 Selected data set is FSX
15:51:10.2 IsInternetConnected failed: An exception occurred during a WebClient request.


Here is the log.

many thanks
Gordon

[gordon894]

One point I forgot to mention is that I still have the previous version on my hard drive which may be relavent!

Gordon

[tim arnot]

Do you see the map? Or do you just get a white screen?
Where do you have Plan-G installed? And what permissions do you have?

[gordon894]

Thanks Tim

Just a white screen appears. It is held on a memory stick  'k' which I used before with the previous version. The earlier program is presently held on hard drive 'C' whoich works OK. The manual also has not downloaded.
Sorry, not sure what you mean regarding 'permissions' - not too good on the technical stuff being as 'silver surfur'!!!

Many thanks
Gordon

[tim arnot]

Did you install it to K: or did you install it onto C: and copy it across? If you have files missing, that would sound like you didn't copy everything after installing. It is always better to install it to the final place where you want it, rather than copying it from somewhere else

Regarding permissions, Right-click on the program icon, and make sure you tick Run As Administrator in Properties.

[gordon894]

Hello again Tim

No, I downloaded it diurect to 'k'

Gordon

[gordon894]

Hi Tim

After playing around a bit, I can now display the map when I click on the 'google' icon in the k drive.
However when I close the map window and click on the Plan g icon the following appears:

Cannot find file K// google/html. Make sure the path or internet address is correct'

I run 'as administrator' on Vista.

Any suggestions?

Many thanks for your help

Gordon

[gordon894]

Hi Tim

Any further thoughts?
Downloaded latest version again with the same response. No problems with the earlier version which still works.

Gordon

[tim arnot]

Definitely sounds like a permissions/security issue. Check that your Internet Explorer is up to date, and has permission to access the Internet and run scripts.

[gordon894]

Now sorted - it appeared to be a browser problem.
Many thanks for your assistance.

Best wishes for 2011 - keep up the good work!

Gordon